Terms and Conditions

Customer Service

To place an order with National Marker Company (NMC), or for general product and pricing information, quotes, or returns, contact Inside Sales at 800-453-2727. Orders may also be placed online through this website. Online orders will be immediately processed by NMC. Orders may also be sent to orders@nationalmarker.com.

 

Product Quotations

We frequently quote on items, materials and large quantities not found on NationalMarker.com or our print catalogs. For detailed quotations, contact customer service at 800-453-2727 or email quotes@nationalmarker.com.

 

Payment Terms

We accept major credit cards. Please call our finance department with any questions 800-453-2727. Distributor orders are subject to credit approval.

 

Shipments

Our best judgment will be used when routing shipments, unless detailed instructions are provided by the buyer. Shipments shall be for exact quantity for quantities through 250. Shipments are subject to quantity variation of up to 5% of the quantity ordered for quantities greater than 250, same to be paid for at contract price.

 

Product Accuracy

1. Products will be furnished within ordinary commercial variations.

2. Agreement regarding tolerances on critical dimensions must be reached before execution of orders. Clerical errors are subject to correction. When conflicting models and prints are submitted, prints will be followed unless otherwise instructed in writing.

 

Product Specifications

Product colors, material choices, and other specifications are subject to change without notice and may vary. Colors are reproduced as accurately as possible – read more about this under “Matching of Colors”. NMC products may be discontinued at any time without notice.

 

Product Descriptions

NMC attempts to be as accurate as possible. However, NMC does not warrant that product descriptions or other content on NationaMarker.com is accurate, complete, reliable, current, or error-free. If a product offered by NMC itself is not as described, your sole remedy is to return it in unused condition.

 

Product Pricing

Prices on NationalMarker.com, and within our print catalogs, reflect list price cost in U.S. currency and are current at the time of publication. Prices do not include any freight or taxes. NMC reserves the right to change prices without notice. Despite our best efforts, a small number of the items may be mispriced. If the correct price of an item sold by NMC is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. NMC is not responsible for pricing provided on third party websites by unauthorized NMC sellers, however we do work diligently to enforce our suggested MSRP.

Minimum Advertised Price

NMC enforces minimum advertised pricing. Pricing must not be displayed within any online setting at 10% above or below our suggested MSRP. If found, NMC will reach out requesting that pricing be changed so that if falls within the 10% range

TAX: NMC collects taxes where applicable by law.

 

Matching of Colors

Products, and art proofs, are viewable by computers connected to the Internet on a variety of browsers that can often create uncontrollable variations on imagery, colors, etc. These computers may view NMC products solely through their computer screens ("Monitors"). Monitors may be configured to display images and colors in a variety of ways. There are many possible settings for Monitors and there is no true uniform standard to which all Monitors conform. What may look one way on one monitor, will look different on another. This is especially true with colors.

 

Further, computer monitors display images with light and use a standard known as RGB to do so. NMC produces products in a variety of ways (CMYK, and others) that do not use light. As such, you agree that NMC does not guarantee that the colors as they appear on the screen will look the same as the colors as they appear on the purchased product. The team at NMC works hard to make the colors on the screen be as true as possible to the printed colors, however, the differences in Monitors and the differences between light and pigment make it impossible to guarantee matching colors. Light at your workstation may also interfere with appearance of colors.

 

Proofs & Artwork

Proofs are made available upon request at time of order. Pre-order proofs may be requested on quotes where artwork design demands clear communication and visibility. Signed approval may be required prior to production and will be done via secured link to your email inbox. Requests for artwork proofs may delay shipment of your order. Artwork designed by NMC shall remain our property.

 

1. Where design charges or special fixtures are required, all items created especially for this work will be retained for your exclusive use but remain property of NMC.

2. We assume full responsibility for the upkeep of custom artwork, fixtures, tooling etc. if they remain unaltered and in use. Six months after receipt of the last order, custom items may be converted, re-used, modified for alternate use or scrapped by NMC.

 

Bilingual Product Disclaimer

NMC makes no warranty, expressed or implied that the translations throughout this website, and our print catalogs, are in fact the dialect used within your geographic region. If you require a specific translation, please provide it in writing with your order. If we are asked to provide translation, it will be in the dialect of our choosing unless otherwise specifically directed.

 

Copyrights & Patents

1. Unless otherwise stated herein, you will indemnify, defend and hold harmless against any claim made or action brought against us on the grounds that goods manufactured by us, for you, infringe upon any letters, patents, copyrights, trademarks or trade names.

2. Duplication of existing designs is entirely at your risk. NMC cannot be held responsible for infringing on design concepts, trade dress, copyrights, trademarks or other items deemed intellectual property owned by another entity.

 

Custom Products & Pricing Contracts

1. All quotations are subject to change due to fluctuations in plant conditions and prices of raw materials. All orders are subject to approval of credit.

2. Cancellation of orders will not be accepted until after payment of incurred charges. Quoted pricing is good for 30 days unless otherwise noted or agreed upon.

3. Quantity prices are based on an initial set up and uninterrupted production thereafter, unless otherwise agreed upon in writing.

4. Custom products are not returnable. For more information refer to NMC’s Shipping & Returns Policy.

 

Shipping Your NMC Order

Regular Shipping: Unless otherwise requested, your order will be shipped best way by the carrier of our choice, typically UPS, FedEx or USPS. Contact Inside Sales for specific shipping terms. NMC is NOT responsible for incorrect address charges, and these charges will be billed. Due to regulatory requirements, some items must ship via ground.

 

Truck Shipments (LTL - Less than Truckload): NMC is committed to getting items only transportable by truck to you in excellent condition, and in a timely manner. We know that your business depends on speed and convenience. To assist in providing advance notice on items that MUST ship by truck, we have identified those items here – this list is updated regularly. If you do not have a preferred LTL carrier we will help determine the best carrier for your order. On occasion, large quantity orders may be more cost effective to ship via LTL carrier; in these instances you will be notified prior to shipment as this may impact NMC $750 Free Shipping Program detailed here.

Damaged Shipments: Damaged shipments can and do occur, despite NMC category-leading best packaging efforts. You should inspect all items upon receipt. If damage occurs in transit, you should note the extent of the damages on the packing slip and contact NMC immediately. Our responsibility for loss or damaged items ceases when the carrier accepts the products for shipment.

 

For more information refer to NMC’s Shipping & Returns Policy.

 

Return & Replacement Policy

Refer to details found here.

 

Electronic Communications

When you use NationalMarker.com, or send e-mails to us, you are communicating with NMC electronically. You consent to receive return communications from NMC electronically. We will communicate with you by e-mail, phone or by posting notices on NationalMarker.com, NMC quotes, or other NMC communication channels. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

BULK EMAILS: NMC will send you up to four (4) bulk sales and marketing related emails per month. You can unsubscribe directly at the bottom of one of these emails. You can also contact ageeredinger@nationalmarker.com with your request for removal or addition.

 

Applicable Law

NMC’s Terms & Conditions are governed by, and construed in accordance with, the Laws of the State of Rhode Island, United States of America, without regard to the conflict of law provisions thereof. You agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to sales from National Marker Company.

 

You irrevocably and unconditionally agree that you shall not commence any action, litigation or proceeding of any kind whatsoever against NMC in any way arising from or relating to this Agreement, including all exhibits, schedules, attachments and appendices attached hereto and thereto, and all contemplated transactions, including contract, equity, tort, fraud and statutory claims, in any forum other than a state or federal courts located in Providence County, Rhode Island. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of such court. Each Party agrees that a final judgment in any such action, litigation or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by Law.